Little Whispers Terms and Conditions (see below for Delivery, Lost or Delayed Parcles and Returns Policy) Little Whispers are completely dedicated to your total satisfaction. If you encounter any problems please email us - Following customer feedback we would like to assure you that Protx is a very secure payment process, click on link to read Protx security http://www.protx.com/about_security.asp We value all of our customers and will do our best to make sure your shopping exerience with us is easy and enjoyable. Buy with confidence as we will never knowingly sell anything that is not of a high quality - the aim of our company is to sell only quality items. (We aim to make our photograph as true to life as possible but colours may vary a little due to digital imagining) We offer secure payments through Protx and Paypal, so please feel assured that your personal details are safe. With Protx you can pay using all methods including over the telephone (see number below).
With cheques we do wait for them to clear before dispatching goods so please be aware of that when ordering. By placing an order with Little Whispers you have agreed that you have read and accepted our terms and conditions. These terms and conditions do not affect your statutory rights. All errors and omissions excluded. (In the unlikely event that an incorrect price is shown on our website Little Whispers reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order).
Company address:
Little Whispers
33 Tilesford Close
Monkspath
Solihull West Midlands
England
B90 4YF
0121 744 2167 (please leave a message if we are not available) or email and we will get back to ASAP When you place your order you will receive conformation from us. When we receive conformation of payment we will send out your goods as soon as possible. If your item is not in stock, we may be able to order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. All our baby clothes and gifts are inclusive of tax Credit Card Security is very important to us, we only use recognised reputable payment service providers to ensure your complete transaction safety. We do not capture or store your credit card details on our site. The payment service provider handles all card transactions in a secure encrypted environment. We guarantee your satisfaction. Privacy Policy, Little Whispers will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. If you join our mailing list please do this with confidence, we adhere to the data protection act and all personal details are kept secure and will not be available to third parties. Pre-order policy
Pre-orders are advance purchases made on merchandise scheduled to ship at a future date. As you place your order, we will ask for a 50% payment, these items are then reserved for you and taken from our available stock. We then contact you and request the final 50% of the payment when the items are ready for dispatch. Any cancelled orders/items will be subject to a cancellation fee of 25% of first payment. We will do our best to exchange sizes for you, but if unavailable a full in store credit will be issued. Pre-orders are not refundable unless faulty. They may be returned for a full in store credit or a size exchange but cannot be refunded. Delivery (see below for Returns information)
Delivery Charges and Aims (orders dispatched within 72hrs) NEW TO LITTLE WHISPERS - DHL Home Delivery - Due to so many problems with Royal Mail we have decided to give DHL a try, we hope this will make your shopping experience stress free. We will be sending items out DHL Home Delivery 2-3 days and DHL Omega Next Day (delivered between the hours 7am - 12.00pm). *There is a Diamond option which is delivered by 10am but you would need to contact us if you required this service due to cost £16.00. *(PLEASE NOTE - DHL do NOT do a Saturday delivery unless specified - it is considerably more expensive £14.00 - if you did want this option you would need to contact us) NEXT DAY ORDERS (Orders placed before 11am will be dispatched the same day. Orders made after 11am may be dispatched the following day) Little Whispers strongly recommend this option if your order is a time sensitive gift!
(Sorry they do not cover International Deliveries at the moment, so they will still go via Royal Mail).
International 'Signed for' (postage £12.45 is for items under 2kg)
Parcels over 2kg -We will contact you if your order exceeds 2kg as extra charges may be necessary. You may choose to proceed with or to cancel your order- we will only ever charge actual shipping costs - no handling charges)
Online tracking in the UK
Global coverage
Signature taken on arrival
Delivery aims - European destinations 3-5 working days, worldwide within 7 days Visit http://www.xe.com/ucc/ to convert these figures into your currency. Important Note:
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Lost or delayed parcels Please read carefully. Royal Mail has set out aims for each of it's services...These are AIMS and cannot be guaranteed by Royal Mail or by Little Whispers. Often, first class recorded parcels can arrive within one day, however this is not always the case and occasionally parcels are unacceptably delayed or are lost. In the event of a lost or delayed parcel we will do our best to help. You can use your track & trace code (found in your order confirmation email) to track your parcel at any time at http://www.royalmail.com/ You may contact us at any time for assistance with using this service. If you have not received your parcel within 7 days please feel most welcome to contact us and we will contact Royal Mail on your behalf to try to locate your parcel. After 14 days, if your parcel is yet to arrive, Little Whispers will be happy to declare your parcel as lost or unacceptably delayed and you will be offered a choice of either a full refund or an immediate replacement (stock permitting) sent out using Royal Mails Special Next day delivery service, at no extra charge. If your parcel is delayed for less than 14 days and you wish to be sent out a replacement (for example, if the order was a time sensitive gift) you may purchase a replacement and opt for Special next day delivery so that you receive your item in time. Should the original item turn up, you may send it back to us for a full refund or if the original item does not arrive within the 14 days, we will declare the parcel as missing with Royal Mail and refund your original payment. As you can see, we do everything we can to help but if your order is time sensitive, please use our special delivery option to avoid disappointment. Returns Policy
Returning/Exchanging an Item Little Whispers want you to be happy with your purchase so we will do everything possible to make sure you item gets to you promptly and in good condition. We check all items prior to posting and will never knowingly sell faulty goods. Unfortunatley we do not offer free returns. (With the exception of customers who have received an incorrect or faulty item). (Sorry Sale items cannot be returned or exchanged) We accept returns within 7 day of receipt of goods.
*The item you wish to return must be in the original packaging with labels attached and must be returned to us within 7 days. Little Whispers Returns
17 Oakhall Drive
Solihull
B93 8UA
UNITED KINGDOM Please complete the returns form on your packing slip and enclose it in your parcel, detailing the product/s you wish to return, and whether you require a refund, replacement or exchange for another product/s. * We strongly suggest you post your item back to us using Royal Mails first or second class recorded service which will insure your parcel against loss or damage on it's return journey as the goods remain your responsibility until they reach us. Once we have received the goods, we will process your return and ensure that replacements/exchanges are dispatched within 24 hours. All refunds will be processed within 48 hours. We will send you an email to confirm each stage. *Please note. If you are returning a non faulty item, the product must be in a resalable condition for us to issue a refund. i.e Little Whispers will not refund for items that have been subjected to a smoky atmosphere or that have marks or damage of any kind. Thank you for your custom, all of our customers are valuable to us - we would not be here without you |
