How are Little Whispers dealing with Covid-19?
Firstly, thankyou for shopping with us during these unprecedented and difficult times, we appreciate and value your custom more than you know. As a tiny independent store, every single order, no matter how small or big, is helping us get through this time and continue trading, as we have been, for 16 years. Little Whispers understands that everything is a little confusing right now, so we've created this page in the hope to clear up any queries you may have, whilst the United Kingdom, and other countries across the world are in lockdown.
Are you still taking orders?
We are absolutely still taking orders and despatching as usual, the same day or the next day dependent on the time of ordering.
Why are a lot of items out of stock?
Some items are quickly going out of stock as we cannot replenish all lines as fast as usual, or due to some of our suppliers not currently able to trade. Therefore, if there's something you are particularly after we advise you grab it while you can. If you can't find anything you're looking for, please check back on occasion or use the "Email me when back in stock" button on the product page, you will then be alerted when the item comes back into stock.
Will orders be delivered as fast as usual?
Whilst we are working as fast as we can and despatching within the same time frames there is currently a clear delay with Royal Mail as they are greatly down on numbers. After spending some time looking into this and tracking mail it seems that priority mail i.e. next day and first class are arriving on time/in good time. Whereas second class mail is taking longer than usual to arrive (most within 7 working days, a few have taken longer than this) as these are being pushed behind priority mail, as such, if you are in a rush for your items you may wish to consider a faster postage option. Large orders are arriving as usual, via DPD next day with a 1 hour delivery slot.
If you have not received a despatch email, please check your junk folder as lots seem to be hiding in there!
Is it safe to receive parcels?
The UK guidance suggests that, YES, it is safe to receive parcels. All couriers have put in place measures to ensure contact-free deliveries are made. Furthermore, Little Whispers is a 'one man band', therefore your stock and the stock room is only coming into contact with myself. I am washing my hands before entering the stock room and sanitising between packing each parcel. Our parcels are collected, therefore there is no travelling to post them, the collection is contact free.
Overseas Orders via Royal Mail
Royal Mail have advised us that overseas parcels are taking a lot longer due to Covid and to allow up to 30 days for delivery.
Thank you again for your custom and your patience during these difficult times. We would like to impress on the value every order has to us, and we hope you all stay safe and well during these incredibly hard times.