Delivery/Claims for Loss

Delivery Information

Our aim is to get your items to you as fast as possible. We have a range of delivery options and deliver World Wide. We use Royal Mail Business and other couriers.  97% of Orders go out the Same Day! 

Note: Sadly we don't offer Same Day Delivery, if you order after 3.30pm your order won't go out until the next day.

Royal Mail Business

FREE UK Standard Delivery on orders over £48.00 (£3.45 under £48.00) 

Royal Mail Second Class  £3.45 (UK) 

We have just Added, two new options WITH full tracking.  Plus see additional options for tracked mail :)

RM 24 TRACKED & Insured up to £100.00   -  £5.34
RM 48 TRACKED & Insured up to £100.00   -  £3.95

(The above options include Isle of White, Isle of Man, Channel Isles, Northern Ireland)

Additional options with 'Tracked' - you have a 2 hour window with text delivery notification :)

    • FREE Text & e-mail delivery notification
    • Range of delivery options including Safe Place & Local Collect
    • 2 hour Timed Delivery Window
    • One price for all postcodes including N.Ireland, Channel Islands

 Special Next Day Delivery via RM £9.95 (UK) now inc Saturday delivery
(We do recommended the 'Next Day' service if your order is a time sensitive gift to avoid disappointment).  Note: If you order after 3.30pm your order won't go out until the Next Day. 

* Further Information 

Please Note: If you order Next Day Delivery after the cut off time (3.30) on Friday your parcel may not arrive until Monday/Tuesday.

Orders made on a Friday after 3.30 using the Next Day Delivery option may not go out until Monday, for Tuesday Delivery.  If made before 3.30am they will be posted Friday for Saturday Delivery.

Direct Shipping

To enable us to offer a larger range of items, we have items that are shipped directly from the supplier.  Not Available for Next Day Shipping - please allow time for delivery, see description for delivery days.  Items for direct shipping have special tags for easy identification.

All direct shipping items are for the UK only sorry.

Delivery Charges and Aims
If you need to contact us, email: 

European Union Overseas up to 2kg Tracked 0kg - 2kg  £15.99
European Union Overseas over 2kg Tracked 2kg - 4kg  £39.99
International (USA outside European Union) under 2kg - £18.99
International (USA outside EU) 2-4kg - £36.99
International (outside EU) 5-8kg approx  £68.95
(dependent on dimensions, may have to contact you with costs)

See List of EU Countries

Note: Over 2kg we will contact you with a price.  Larger parcels will go via Transglobal or other courier and will be tracked.   We will notify you of any extra cost before sending.

Southern Ireland 0.0 kg – 2.0 kg -  £9.95


International Postage EU

Postage £15.99 is for items under 2kg, also under a certain size/weight.  We will contact you if your order exceeds the size/weight as extra charges may be necessary.  You may choose to proceed with or to cancel your order - we will only ever charge actual shipping costs - no handling charges)

Global coverage
Signature taken on arrival
Delivery aims - European destinations 3-7 working days, worldwide within 10 days

If you have any queries please email or ring us on 024 7531 0631

Important Note - Customs/Import Duties

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 Lost or delayed parcels

Royal Mail 
All parcels are sent TRACKED, we will provide you with a tracking number. Orders are sent out on the day of order, next day at the latest so please bear with us if your order is held up.  (Exl Weekends, we are not open Saturday/Sunday) The Royal Mail tracking notice is very confusing.  We have emails daily from customers concerned that we have not sent out their order, please be assured we have sent out your order, disregard what the tracking message says, see below.

Royal Mail Overseas Tracking Message - confusing customers.  This message will only change when RM has scanned in your parcel at customs.  We can only apologise for this confusing message.

Returns Policy
Returning/Exchanging an Item

Little Whispers want you to be happy with your purchase so we will do everything possible to make sure you item gets to you promptly and in good condition. We check all items prior to posting and will never knowingly sell faulty goods. (Please check your goods when they arrive as we can't do anything about it if left for weeks)

Unfortunately we do not offer free returns. (With the exception of customers who have received an incorrect or faulty item).

We accept returns within 14 days of receipt of goods.

*The item you wish to return must be in the original packaging with labels attached and must be returned to us within 14 days. 

Please write reason for return on the invoice and enclose it in your parcel, detailing the product/s you wish to return, and whether you require a refund, replacement or exchange for another product/s.

* We suggest you post your item back to us using Royal Mail 'Signed For' Service which will insure your parcel against loss or damage on it's return journey, as the goods remain your responsibility until they reach us.

Once we have received the goods, we will process your return and ensure that replacements/exchanges are dispatched within 24 hours. All refunds will be processed within 48 hours but can take up to 7 days to reach your account.

Please note. If you are returning a non faulty item, the product must be in a resalable condition for us to issue a refund e.g. in plastic cover with tags attached i.e Little Whispers will not refund for items that have been subjected to a smoky atmosphere or that have marks or damage of any kind.

Little Whispers Returns

1 Holly Grange  Holly Lane  Balsall Common CV7 7EB

If you need to contact us, email: 

We try to do everything we can to help, but if your order is time sensitive, please use our special delivery option to avoid disappointment.

Please Note: We currently do not have a physical store. We are only available Online

Many thanks for shopping with us, we appreciate your custom.

Please Note:  We will always try to recycle boxes and packaging.  If this is something you don't like, please let us know.